Preview API & Playground — Privacy Note

Version: 1.0

Effective: 18 July 2026

Provider: Omi Health B.V., Eindhoven, Netherlands

This plain-language note explains what we collect when you use the Omi Preview — the public STT Playground on this website and any preview/beta speech-to-text API keys we issue. It sits alongside our Website Privacy Policy. If anything here conflicts with a signed agreement you have with us, that agreement wins.

The short version

Playground audio is deleted immediately after transcription. It is never written to durable storage.
We do not store your audio or transcript content for the API.
We keep request metadata (things like model, audio duration, and timestamps) to run, secure, and rate-limit the service.
We never train, fine-tune, or evaluate models on your Preview content.

What we collect

Playground (this website)

Audio you record or upload — sent over an encrypted connection, transcribed, and then deleted immediately. It is held only in memory for the moments needed to produce the transcript, and is not persisted to disk or backups.
The transcript — generated and returned to your browser. We do not store transcript content.
A Cloudflare Turnstile token — a bot-protection check. Turnstile is provided by Cloudflare and does not require solving a puzzle in most cases.
Request metadata — such as timestamp, approximate audio duration, model version, coarse status (success/error), and a truncated/hashed IP address used only for rate-limiting and abuse prevention. Any custom vocabulary terms you enter are used for that request and are not retained as content.

Preview API keys (for developers)

Account email — collected via Keycloak when you sign in to the developer console, so we can issue and manage your key. This is used for authentication and account communication.
Usage metadata per request — model, audio duration, timestamps, request counts, and status codes. This drives quotas, billing previews, and abuse detection.
No audio or transcript content is stored for API requests. We log metadata, not the content you send or receive.

What we do not do

We do not sell your data.
We do not use your Preview audio, transcripts, or terms to train, fine-tune, or evaluate models.
We do not retain Playground audio after the transcription completes.

Where it runs and who processes it

Preview transcription runs on Omi-operated infrastructure in the EU. We rely on a small set of sub-processors to deliver it, including:

Cloudflare — bot protection (Turnstile), CDN, and edge security.
Microsoft Azure — cloud hosting for the transcription service.
Keycloak (Omi-hosted) — identity for the developer console.

Our full production sub-processor list is at Sub-processors.

How long we keep things

Playground audio: deleted immediately after transcription — retention effectively zero.
Transcript content: not stored.
Request metadata / logs: kept for a short period (typically up to 90 days) for security, rate-limiting, and troubleshooting, then deleted or aggregated.
Console account (email): kept while your Preview account is active; deleted on request or when the account is closed.

Your rights

You can ask us to access, correct, or delete personal data we hold about your Preview account (for example, your console email). Because Playground audio and transcripts are not stored, there is usually nothing to retrieve or erase for a given transcription. Contact [email protected].

You have the right to lodge a complaint with your data protection authority. In the Netherlands this is the Autoriteit Persoonsgegevens.

Changes and contact

We may update this note as the Preview evolves. Material changes will be reflected here with a new effective date.

Privacy questions: [email protected] · Security reports: [email protected]